FAQs

How can I track my order?

After shipment, you will automatically receive an email with your tracking number.

Can I change or cancel my order or delivery address afterwards?

As long as your order has not yet been processed, we can adjust the address or cancel the order.
Please contact us at service@pocket-ninja.com with your order number.

How long does shipping take?

Usually 3-5 working days within the EU.

Which countries do you deliver to?

We deliver to Germany, Austria, France, Hungary, Luxembourg, the Netherlands, Poland, Slovakia, Slovenia, Spain, Sweden, Finland, Ireland, Latvia, Lithuania, Portugal, Romania, Bulgaria, Croatia and Estonia.

What happens if a part is missing or breaks?

No problem! We offer a spare parts guarantee.
If a part is missing, incorrect, or broken, we will send you a replacement part free of charge – it's completely hassle-free.

How does the return process work?

You can return your Pocket Ninja within 60 days – in its original packaging and unused.

I have questions or feedback – who can I contact?

Contact our team at support@pocket-ninja.com
– We are happy to help!

Is there a community or competitions?

Yes! Follow us on Instagram @pocketninja_game for challenges, rankings and new routes.